As a physician, and at
times as a patient, I enjoy the advantage of knowing, before I see a doctor,
what questions he will (or should) ask concerning the reason for my visit. This
saves time and effort because he doesn’t have to tease out the diagnostic clues
that are part of the “history of the present illness.” I hand them to him in
perfect order.
“It is much more important
to know what sort of patient
has a disease
than what sort of disease
a patient has.”
~William
Osler~
Likewise, I already
know what the physical exam should include and how it should be performed. I
can predict what tests he will order, and he doesn’t have to go into detail
about the treatment he is recommending. I know what he is going to say before
he says a word.
Unfortunately, this
means I pick right up on it when my own physician slacks off. When he fails to
ask the right questions. When he neglects parts of the physical examination.
When he fails to follow-up on X-ray findings or blood tests.
This is how mistakes
are made…and I know why it happens. Not because he lacks expertise in his
field. Not because he is uncaring. Not because he is lazy or unmotivated. (I
know him better than that…).
No, there are other
forces at work. He is seeing a patient every 10-15 minutes, so he is usually
running behind schedule. The history and physical exam must focus solely on
what he suspects is wrong. There simply isn’t time to be as thorough as he
would like to be.
“It’s not about having enough time.
It’s about making enough time.”
~Racheal
Bermingham~
Perhaps he's falling
behind on his “productivity quotient” and risks losing his job if he doesn’t
pick up the pace.
Or maybe the EMR he is
using doesn’t have a bullet for the information he wants to include, so it goes
unrecorded.
All the health care
mandates and initiatives in the world will not solve the problem of TIME. Time
spent with the patient. Time to reflect on his illness. Time to help him heal.
Now is the time for
change.
“Lack of time
is actually
lack of priorities.”
~Tim
Ferriss~
jan
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